Terms & Conditions
Aspect Property Consultants (the Company) is a limited liability company registered in England - No. OC349118. Its Registered Office address is Linden House, Linden Close, Tunbridge Wells, Kent TN4 8HH.
The Company has offices at:
- 94 New Bond Street, London W1S 1SJ. Tel: 020 8940 1414.
- Stratus House, Bedfont Road, Heathrow Airport, Middlesex TW19 7NL. Tel: 020 8940 1414.
- The Estates Office, The Old Forge, Greywell, Hook, Hants RG29 1BT. Tel: 01256 703592.
Usual Office hours are 9.00am to 5.30pm on weekdays.
For its general business, the Company is regulated by the Royal Institution of Chartered Surveyors (RICS). It is also a corporate member of the Association of Residential Lettings Agents (ARLA) and the Association of Residential Managing Agents (ARMA).
All clients' money is held in discrete clients' accounts and is processed in accordance with RICS regulations.
COMPLAINTS AND REFERRALS
In accordance with RICS/ARLA/ARMA requirements, the Company publishes a Complaints Handling Procedure, which is available on line at www.aspectpc.co.uk or, on request, as a hard copy.
The Company has in place, and maintains, policies in respect of legislation relating to:
Anti Bribery Policy
Equal Opportunities and Diversity
Health and Safety
Whilst taking all reasonable steps to observe these policies, the Company may in certain circumstances be obliged by law to release information about you to third parties. The Company cannot accept any responsibility for such disclosures.
The Company is under a general obligation to keep the affairs of its clients confidential and will endeavour to do so. This obligation is, however, subject to legal disclosures - e.g. under the Money Laundering Regulations - and Aspect Property Consultants may not be able to inform you of any such disclosures.
It may also be necessary, in the course of fulfilling your instructions, to disclose information about you to third parties. Providing such disclosures are reasonable and relevant, you are deemed to have agreed to this.
Whilst the Company is happy to accept communications by e-mail or other electronic media (except the legal service of documents) it cannot guarantee the confidentiality of either incoming or outgoing e-mails.
FEES AND CHARGES
The Company may seek reimbursement for its services by a number of means, e.g. commission on transactions, hourly/daily rates, agreed fee etc. The charge basis for any job will be included in any contract for services or letter accepting instructions.
Ordinarily, fees and charges will be payable within thirty days of the invoice date. In accordance with Late Payment of Commercial Debts legislation, the Company reserves the right to charge compensation and/or interest on monies not paid within that time limit.
Where a fee estimate is given prior to the execution of an instruction, the Company will try to work within that estimate but cannot guarantee that it will be able to do so.
For long term jobs, or where payment is due from a third party and may be delayed, the Company reserves the right to submit interim invoices for settlement by the client within thirty days.
The Company will only accept cash payment of fees up to £1,000 including VAT. Any cash payments to the company, or directly to its Bank, may be subject to Anti Money Laundering regulations scrutiny.
It is a requirement of the Anti-Money Laundering and Proceeds of Crime legislation that the Company identifies its clients.
For individuals, the Company may require the production of personal and address identification. For corporate clients, the Company may require the production of Certificates of Incorporation and evidence of the personal identification of company directors and their domestic addresses.
These requirements may, from time to time, apply to existing or previous clients of the Company.
In performing identify verification, information provided by you may be referred to a Credit Referencing Agency.
CANCELLATION OF INSTRUCTIONS
In the event of the Company, or its client, cancelling, or withdrawing from, an instruction; the Company reserves the right to charge for any advice or services provided up to the date of dis-instruction. The Company reserves the right to retain client files and documents until all monies due to the Company are paid in full.
Unless otherwise requested or arranged, client files may be destroyed after seven years from their closure date - i.e. the date of final correspondence on the file.
CONFLICT OF INTEREST
Unless otherwise agreed following full disclosure and agreement between the Company and the Parties; the Company shall not act in any circumstance where there is a conflict of interest between the Parties.
INTELLECTUAL PROPERTY RIGHTS
The Company retains its copyright and intellectual property rights in all systems, procedures, processes and methodologies that it has developed and in all reports, advice and material provided to its clients.
In addition to its properly accrued fees and charges, the Company may claim reimbursement of properly incurred disbursements and out of pocket expenses including travelling costs and, at HMRC approved rates, motor mileage costs.
The Company shall not be liable for any failure to perform its obligations if that failure is due to causes outside the reasonable control of the Company.